At WA-Creation, we prioritize delivering high-quality creative and legal-support services, including trademark filing, branding, logo design, digital marketing, and consultation. We value transparency and aim to provide a fair and consistent refund process.

1. Eligibility for Refunds

Refunds may be granted only under the following circumstances: A duplicate payment was made for the same service. A technical payment-gateway error resulted in an incorrect charge. The purchased service has not been initiated (no work commenced, no deliverables provided). In rare cases of partial service failure solely caused by WA-Creation, as approved by management. Important: Once a project has begun—such as design drafts created, consultation delivered, or trademark filing fees paid to the USPTO or other authorities—those portions of the service are non-refundable.

2. Non-Refundable Services

Due to the nature of our business, the following are non-refundable: Government or attorney fees paid for trademark, patent, copyright, or related filings. Creative deliverables already presented (e.g., logo drafts, brand concepts, mock-ups, or marketing materials). Consultation or strategy sessions once delivered. Third-party tools, licenses, or subscriptions purchased on the client’s behalf.

3. Refund Request Process

All refund requests must be submitted in writing to support@wa-creation.com within 7 calendar days of the payment date or relevant project milestone. Please include: Proof of payment (invoice or receipt number) Reason for the refund request Supporting documentation, if applicable

4. Processing Timelines

Refund requests will be reviewed within 3–5 business days. Approved refunds will be processed within 7–10 business days to the original payment method. A confirmation email will be sent upon processing.

5. Refund Method

Refunds are always issued to the same payment method originally used. For security and compliance reasons, WA-Creation does not issue cash refunds or process refunds to alternative accounts.

6. Additional Refund Limitations

Refund eligibility will be void if any of the following occur:

• A special package was purchased.
• The primary design concept has been approved.
• Revisions have been requested after initial delivery.
• Cancellation is due to reasons not related to WA-Creation LLC.
• The company was not contacted for over 2 weeks during the project.
• Company policies have been violated.
• Another designer or company was engaged for the same project.
• The creative brief lacks required information.
• A request for a complete design change after work has started.
• The refund request was made after 7 calendar days of purchase.
• • The business changed its name, direction, or closed.
• Refund requests citing “change of mind,” “partner disagreement,” or similar non-service-related reasons.
• Services like Social Media, SEO, Domain Registration, Web Hosting (and others as disclosed) once initiated.
• For website projects, once the design is approved and development begins.
• Refund requests made 24 hours after a contract has been sent but not signed; after 48 hours without a valid reason, no refund applies.
• Printed orders cannot be refunded once production or delivery has started.

7. Money-Back Guarantee (Design Packages Only)

Our Money-Back Guarantee applies solely to design packages and only if the initial design concepts provided do not align with the client’s brief.

• Once a design concept is approved or revisions are requested, the guarantee becomes void.
• Clients will still benefit from our satisfaction-focused revision process, where we continue refining within the scope of the package until you’re happy.
• The guarantee excludes content writing, SEO, marketing, publication-related services, and services purchased by design agencies/studios on behalf of their clients.

Copyright Note: Any designs shared during the refund process remain the property of WA-Creation LLC until fully paid. They cannot be used or reproduced by the client.

8. Client Communication & Project Acceptance

• All official communication will be conducted via the registered email address provided by the client.
• If there is no response after 3 emails and 7 consecutive working days have passed since delivery, the project will be deemed accepted.
• For order delivery, we will contact the client at least three times (including delivery and reminders).
• If the client remains non-responsive for 10 consecutive days, any money-back guarantee offer becomes void at the company’s discretion.

Tax Policy

All prices advertised on our website are exclusive of applicable taxes unless otherwise stated. Payments made via Visa, MasterCard, Amex are processed by our bank’s merchant services. We do not store card details on our systems. Recurring billing (if applicable) is handled securely through the merchant service provider. We also accept PayPal, Discover Card, checks, and bank transfers.

Dispute Resolution

If you are dissatisfied with the outcome of a refund request, you may escalate the matter to our Billing & Compliance Team at billing@wa-creation.com for a final review.

Contact Information

For refund-related questions, please reach us at: WA-Creation Email: support@wa-creation.com Phone: (571) 648-5206 Business Address: 3645 Blue Spruce Dr Euless, TX 76040